mdrplay Terms & Conditions — Know Before You Play

1General Terms of Use

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("the Player") and mdrplay ("the Platform," "we," "us"). They govern your access to and use of the mdrplay website, mobile applications, and all associated gaming and betting services.

By registering an account, making a deposit, or participating in any game or wager on mdrplay, you confirm that you have read and understood these Terms and agree to comply with them. These Terms apply in addition to any game-specific rules, promotional terms, or supplementary policies published on the platform.

mdrplay operates an online gaming and betting platform serving players in the Philippines. All services are provided in English as the primary language. Philippine law governs your use of this platform where applicable.

2Eligibility and Account Registration

To register and use an mdrplay account, you must meet all of the following conditions:

• You are at least 21 years of age.
• You are physically located in a jurisdiction where online gaming is permitted.
• You are opening the account in your own name, using accurate and complete personal information.
• You have not previously had an mdrplay account suspended or permanently closed for violations.
• You are not acting on behalf of another person, a business, or any third party.

Each player is permitted to hold only one mdrplay account. Duplicate accounts discovered by the platform may be closed, and any associated funds may be forfeited following investigation. Registration is free. No purchase or deposit is required to create an account, though a balance is needed to participate in real-money games and betting.

mdrplay reserves the right to request identity documents at any point to verify your eligibility. This verification process (KYC) is a standard requirement before withdrawals can be processed. Failure to complete verification when requested may result in account suspension.

3Account Security and Responsibility

You are solely responsible for maintaining the security of your mdrplay account, including your username, password, and any OTP codes used for login verification.

• Do not share your login credentials with anyone else.
• Do not allow other people to access or use your account.
• Log out of your account when using a shared or public device.
• Notify mdrplay support immediately if you suspect unauthorised access to your account.

mdrplay employs SSL encryption and OTP two-factor authentication to protect account sessions. These security measures are in place to protect you, but they do not remove your obligation to keep your credentials secure. mdrplay is not liable for losses resulting from unauthorised access caused by your failure to protect your login information.

Account activity that appears fraudulent, unusual, or in violation of these Terms may trigger an automatic security hold. Support will contact you to verify your identity and resolve the hold before account access or transaction processing continues.

4Deposits, Withdrawals, and Transactions

All financial transactions on mdrplay are denominated in Philippine Peso (PHP). The platform does not accept deposits or process payments in any other currency. Accepted deposit methods include Philippine online banking, bank transfers via InstaPay and PESONet, and local e-wallets. Credit cards and cryptocurrency are not accepted as funding methods.

Deposits are credited to your mdrplay account balance once the payment provider confirms the transaction. Processing times vary by payment method and are outside mdrplay's direct control.

Withdrawal requests are subject to the following conditions:

• Your account identity verification (KYC) must be completed before any withdrawal can be processed.
• Withdrawal amounts are returned to the same payment method used to fund the corresponding deposit, where technically possible.
• mdrplay reserves the right to request supporting documentation before processing withdrawal requests, including for anti-fraud and anti-money laundering compliance.
• Withdrawal processing times vary and are subject to the player's chosen payment provider's timelines.

mdrplay does not charge processing fees for standard deposits or withdrawals, though your bank or e-wallet provider may apply their own charges. Check with your payment provider for their applicable fees.

5Gameplay, Betting Rules, and Fair Play

mdrplay offers a range of gaming and betting products including online slot games, live casino tables, sports betting, and eBingo. Each category operates under its own set of rules, which are accessible within the respective game or betting interface.

All slot games on the platform use certified random number generators (RNG). Outcomes are entirely independent of previous results and cannot be predicted or manipulated. Live casino games operate with real dealers via live video stream.

The following conduct is strictly prohibited and will result in account suspension or permanent closure:

• Using automated bots, scripts, or software to access or play games.
• Exploiting software errors, glitches, or technical faults for financial gain.
• Colluding with other players to manipulate game outcomes.
• Providing false information during registration or verification.
• Attempting to access accounts or systems that do not belong to you.

In sports betting, mdrplay reserves the right to void bets placed on events where incorrect odds were published due to a technical error, or where the outcome of an event is subject to official investigation for match-fixing or integrity issues.

6Promotions and Bonuses

mdrplay may offer promotional bonuses, reload offers, cashback, and other incentive programmes from time to time. Each promotion is subject to its own specific terms, which will be published alongside the offer at the time it is made available.

General principles that apply to all mdrplay promotions:

• Promotions are available to registered, verified accounts in good standing.
• Each promotion may only be claimed once unless the specific terms explicitly state otherwise.
• mdrplay reserves the right to modify, suspend, or cancel any promotion with reasonable notice.
• Attempts to abuse promotional offers — including through multiple accounts or coordinated play — may result in forfeiture of bonus funds and account action.

No promotional offer on mdrplay guarantees winnings or constitutes a risk-free return. Wagering requirements, time limits, game restrictions, and minimum deposit thresholds applicable to specific promotions are detailed in the individual promotion's terms.

7Responsible Gaming

mdrplay is committed to providing a gaming environment that supports healthy, responsible play. The platform provides the following voluntary tools to help players manage their gaming activity:

• Deposit Limits: Set a maximum PHP amount you can deposit per day, week, or month.
• Session Breaks: Take a temporary break from gaming activity on your account.
• Self-Exclusion: Request a period of exclusion from all platform activity.

mdrplay strictly enforces the minimum age requirement of 21 years. Any account found to have been registered by or on behalf of a minor will be closed immediately and all associated funds will be forfeited.

Gaming is entertainment. It should never be used as a method to earn income, recover financial losses, or address debt. If you feel that your gaming is causing problems in your life, we encourage you to use the self-exclusion tools available in your account settings or contact our support team for assistance. A link to responsible gaming resources is available on our Responsible Gaming page.

8Privacy and Data

The collection, storage, and use of personal information provided by players on mdrplay is governed by our Privacy Policy, which forms part of these Terms by reference. By using the platform, you consent to the data practices described in the Privacy Policy.

mdrplay collects personal and financial data for account management, identity verification, fraud prevention, regulatory compliance, and service improvement. We do not sell your personal data to unauthorised third parties. All data is handled in accordance with applicable privacy obligations.

For full details on what data we collect, how it is stored, and your rights regarding your personal information, please read the Privacy Policy.

9Limitation of Liability

mdrplay provides gaming and betting services on an "as available" basis. While we make reasonable efforts to maintain platform availability and accuracy, we do not guarantee uninterrupted access or that the platform will be free of errors at all times.

To the extent permitted by applicable law, mdrplay's liability to any player is limited to the amount of funds held in that player's account at the time the relevant claim arises. mdrplay is not liable for:

• Loss of profits, revenue, or gaming winnings beyond those already credited to your account.
• Interruption or delays in service caused by factors outside our reasonable control.
• Losses arising from your failure to secure your account credentials.
• Technical failures on the player's device or internet connection.

Nothing in these Terms excludes liability for fraud, death, or personal injury caused by our negligence, or any other liability that cannot be excluded under applicable Philippine law.

10Changes to These Terms

mdrplay reserves the right to update or modify these Terms & Conditions at any time. When changes are made, the updated version will be published on this page with a revised effective date. We will make reasonable efforts to notify registered players of material changes through in-platform notifications or email.

Your continued use of the mdrplay platform following the publication of updated Terms constitutes your acceptance of those changes. If you do not agree with revised Terms, you should stop using the platform and contact support to initiate account closure if required.

We recommend reviewing these Terms periodically to stay informed of any updates. The most current version of the Terms will always be accessible at this URL.

11Contact and Support

If you have any questions about these Terms & Conditions, need clarification on any policy, or wish to raise a concern about your account or a transaction, please contact the mdrplay support team.

Support is available 24 hours a day, 7 days a week through the in-platform live chat accessible after logging in to your account, or via email at:

Our team responds in English and handles queries regarding accounts, transactions, games, technical issues, and responsible gaming support.